Aspire Tour Refund Policy

Last updated: August 29, 2024

Aspire Events LLC and its parents, subsidiaries, affiliates, properties, and property owners (collectively, "Aspire," "us," or "we") provide ticketing and event management services that enable organizations and individuals to attend live events to connect with each other and learn from entrepreneurs, athletes, and celebrities to aspire to be more. Our services and experiences help users to participate in meetings, events, conferences, and trade shows (together, "Events").

The following policy is designed to help you understand the cancellation and refund options for tickets and experiences purchased from our sites, including, without limitation, www.aspiretour.com (collectively, the “Site”). This Refund Policy applies to any purchase of tickets or experiences purchased on our Site on or after the last updated date above, including any primary or guest tickets. Please also review our Terms of Use, which govern your use of our Site and Services and your purchase possession or use of any Aspire tickets, products, or services. We require that all Aspire users and customers ("you" or "yours") agree to our Terms of Use and this Refund Policy before processing your order for event tickets. If you disagree, you should not use our Site or services or purchase tickets.

1. REFUNDS, CREDITS, AND EXCHANGES

All sales are final, and refunds are only allowed in limited circumstances, as explained in this section and the "Canceled, Postponed, Rescheduled, and Moved Events" section above. Before purchasing tickets, carefully review your event and ticket selection.

Refunds. If your event is eligible for refunds and funds have been received by us, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead of the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking). In no event will merchandise purchases or any other amounts be refunded.

If a refund is issued, it will be processed to the original method of payment used at the time of purchase. We cannot issue a refund to a different credit or debit card. If your credit card or debit card number has changed but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.

We may occasionally offer tickets at a discount after the original on-sale date, but we will not refund the difference between the original and sale prices.

Credits. We may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit. Credits may be applied toward the purchase of eligible event tickets and ancillary purchases (such as parking) at the same venue (or, in some cases, at one of a number of venues designated by us) during the timeframe specified by us. Credits cannot be used for resale tickets or third-party tickets. We will determine which future events, venues, and ancillary purchases are eligible and the credit amount (including any potential promotional amount). The amount of the credit will always include at least 100% of the price of the original ticket(s), plus fees and taxes. The amount of the credit will not include any additional add-ons or upgrades included in your original purchase (such as parking), which will be refunded to your original method of payment used at the time of purchase. Once you’ve requested to receive credit and we’ve verified your order is eligible for credit, we’ll send you a credit code, which you can use for eligible purchases, along with instructions for redeeming that credit. Please note that credits typically have an expiration date and must be used before that date. The email you received with your credit code will contain the expiration date for your credit.

Credits are non-transferable, may not be sold or redeemable for cash, and may not be combined with other promotions. Credits may not be applied to previously placed orders or redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit.

Exchanges. For many events, certain tickets may be exchanged for tickets from us at an equal or higher price. A per-ticket exchange fee may apply. Exchanges are not available for (a) tickets purchased through resale, (b) VIP and other premium tickets, (c) tickets purchased with additional related items or bundled products, or (d) tickets for events that are less than 24 hours away.

Merchandise. All merchandise purchases are final, and there will be no refunds, exchanges, or credits for merchandise purchases.

Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner regarding the ticket(s) you purchased. Without limiting the generality of the foregoing, you will not dispute or otherwise seek a "chargeback" from the company whose credit card or other payment method you used to purchase tickets from our website. Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

2. CANCELED, POSTPONED, RESCHEDULED, AND MOVED EVENTS

Occasionally, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue:

If the event is canceled: no action is required to obtain a refund; we will issue a refund using the original method of payment used at the time of purchase. In some cases, we may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options and how to submit a request for a credit.

If the event is postponed, rescheduled, or moved: your ticket(s) (including any additional add-ons or upgrades, such as VIP or parking) are still valid, and no further action is required. However, we may approve refunds or the option to choose between a refund or a credit for the event; any refund and credit policies are determined on an event-by-event basis by us and may be subject to limitations set by us at the time of purchase. If we approve refunds or credits, we will send you a notification explaining your options, and you may submit a request for a refund or credit. Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event.

If the event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event and inform you of any refund, credit, or exchange procedures.

For exact instructions on any canceled, postponed, rescheduled, or moved event, please contact us at [email protected].

We will not be liable for travel or any other expenses you or anyone else incur concerning a canceled, postponed, rescheduled, or moved event.

3. QUESTIONS

Please contact us with any questions regarding this Refund Policy at [email protected].